How to make a complaint - Moorfields Eye Hospital

Skip to main content

Go to Moorfields Private care

Search

PALS - We are here to help you when

Drawing of two people talking

You need advice or information.

Diagram of two people cuddling each other

You need help if things go wrong.

Drawing of a person with a thought bubble over their head

You have ideas to help make things better.

Diagram of a person with both thumbs up

You want to tell us about something good.

If you are not happy about your care, you can make a complaint.

We need to know.

Red and white name badge with the word 'hello'

Your name.

Cartoon drawing of houses in a row

Your address.

Diagram of a red telephone

Your phone number.

Drawing of a person looking at a white phone

What happened?

Diagram of a blue bullet point list with an orange tick

What you want us to do?

Symbols representing different methods of communication for example email and telephone

How we should communication with you.

What happens next

Drawing of a person writing in a book with their hand resting on their cheek

We will write to you to say that we recognise you are not happy with your care.

Drawing of a large hand reaching down towards a small person in a dress

We will look at the problem, what we can do to help and how to make things better.

Two people sitting opposite each other, holding hands with speech bubbles over their heads

We will tell you what we are going to do.

If you would like to talk to PALS or make a complaint

Diagram of a red telephone

Please call: 0207 566 2324

Diagram of an envelope with a letter stating 'email' placed in it and an orange arrow circling it

Email: moorfields.pals@nhs.net

If you would like some help to make a make a complaint

NHS complaints advocacy service can help you.

Helpline number: 0300 456 2370
Email: pohwer@pohwer.net